Privacy Policy

Privacy Statement

  • Effective date: December 2017

This privacy statement applies to www.kanaloapousada.com.br, owned and operated by Kanaloa Pousada. This privacy statement describes how we collect and use the personal information you provide on our website: www.kanaloapousada.com.br. It also describes the choices available to you about our use of your personal information and how you can access and update that information. We may change this privacy statement from time to time, so please visit this page regularly to stay up to date with updates.

The type of personal information we collect.
The types of personal information we collect include:

Your name, surname, email, telephone and home address;
Credit card data (brand, card number, holder's name, expiration date and security code);
Information about the guest's accommodation, including arrival and departure dates, special requests made, notes on service preferences (including room preferences, amenities or any other services used);
Information you provide about your marketing preferences or through participation in surveys, contests or promotional offers;
When you visit our website, even if you do not make a reservation, we may collect certain information such as your IP address, the browser you are using and information about your operating system, application version, language settings and the pages that have been shown. for you on your computer. If you are using a mobile device, we may also collect data that identifies your mobile device, device-specific settings and characteristics, and latitude/longitude data. When you make a reservation, our system records through which means and on which websites you made your reservation. If this data can identify you as a natural person, this data is considered personal information, which is subject to this privacy statement.

You can always choose what personal information (if any) you want to provide to us. However, if you choose not to provide certain data, some of your transactions with us may be affected.

Why do we collect, use and share your personal information?
Reservations: We use your personal information to complete and manage your online reservation.
Customer service: We use your personal data to provide customer service.
Guest Reviews: We may use your contact information to invite you via email to write a review after your stay. This can help other travelers choose the accommodation that is best for them.
Marketing activities: We also use your information for marketing activities as permitted by law.
Other Communications: There may be other times when we communicate via email, mail, telephone, or text messages, depending on the contact information you share with us. There could be a number of reasons for this:
We may have to respond to requests you have made.
If you have not completed an online booking, we may send you an email as a reminder to continue your booking. We believe that this additional service is useful for you as it allows you to continue a reservation without having to search for accommodation again or fill in the details again.
When you use our services, we may send you a questionnaire or invitation to evaluate your experience with our website.
Legal purposes: In certain cases, we may need to use your information to address and resolve legal disputes, regulatory investigations and compliance.
Fraud Detection and Prevention: We may use your personal information to detect and prevent fraud and other illegal and unwanted activities.
Improving our services: Finally, we use your personal information for analytical purposes, to improve our services, enhance the user experience and improve the functionality and quality of our online travel services.


To process your information as described above, we rely on the following legal basis:
Fulfillment of a Contract: The use of your information may be necessary to fulfill the contract you have with us. For example, if you use our services to make an online reservation, we will use your information to fulfill our obligation to complete and manage that reservation under the contract we have with you.
Legitimate Interests: We may use your information for our legitimate interests, such as providing best appropriate website content, emails and newsletters, to improve and promote our products and services and the content on our website, and for legal, administrative and fraud detection.
Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You may withdraw your consent at any time by contacting us at any of the addresses at the end of this Privacy Statement.

How do we share your personal information with third parties?
Pousada Kanaloa has links to other websites, which, in our opinion, may contain useful information/tools for our visitors. Our privacy policy does not apply to third-party websites, so if you visit another website from ours, you should read its privacy policy.
We are not responsible for the privacy policy or content present on these sites.

Retention of personal information
We will retain your personal information for as long as we consider it necessary to provide services to you, comply with applicable laws (including those relating to document retention), resolve disputes with any party and as otherwise necessary for us to conduct our business. All personal information that we retain will be subject to this privacy statement.

What security procedures do we have in place to protect your personal data?
In accordance with applicable data protection laws, we observe reasonable procedures to prevent unauthorized access to and misuse of personal data. We use appropriate business systems and procedures to protect the personal data you provide to us. We also use security procedures and technical and physical restrictions to access and use personal data on our servers. Only authorized staff can access personal data in the course of work.

How can you control your personal information?
You always have the right to review the personal information we hold about you. You can request an overview of your personal data by sending an email to the address indicated below. Please write "Request personal information" in the subject line of your email to speed up the process.
You can also contact us if you believe that the personal information we hold about you is incorrect, if you believe that we no longer have the right to use your personal data or if you have any other questions about how your personal information is used or about this Privacy Statement. Please email or write to us using the contact details below. We will process your request in accordance with current data protection laws.

Who is responsible for processing your personal data?
Kanaloa Pousada, Rua do Forro S/N, Jericoacoara, CEP 62598-000, Brazil. If you have suggestions or comments about this privacy statement, please send an email to contato.pousadakanaloa@gmail.com.
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